FAQ Frequently Asked Questions
FAQ - Frequently Asked Questions
・Regarding Pre-Order Items / PRE ORDER
Q: I've forgotten when my pre-ordered item is expected to arrive. Can I check?
A: Yes, you can check by logging into the store and viewing your "Purchase History" on your My Page.
Q: When is payment processed for pre-order items?
A: Generally, payment for pre-order items is completed at the time of purchase. However, the timing of payment may vary depending on the payment method.
- For credit card payments: Payment is finalized at the time of pre-order.
- For other payment methods: Please refer to the instructions displayed when you use them.
Also, please check the estimated shipping date listed on the pre-order item page, as it takes time for pre-order items to be delivered.
Q: I ordered pre-order items with different delivery dates and in-stock items together. Can you send the items with earlier delivery dates first?
A: Yes, it is possible. An additional shipping fee will be charged, so please contact us via CONTACT with your order number.
・Regarding Orders
Q: Is it possible to combine orders?
A: We apologize, but currently, each order is shipped separately. If you place multiple orders, each order will be shipped individually.
Q: How do I purchase a product??
A: Please select your desired SIZE and COLOR on the product page, then click "ADD TO CART" and then "CHECKOUT."
Q: Is gift wrapping available?
A: Currently, we do not offer gift wrapping services. We are considering implementing it in the future.
・Regarding Payment
Q: What payment methods are available?
A: We accept credit cards, convenience store payments, carrier payments, and many others. Please see here for details.
・ Regarding Shipping
Q: How long does delivery take?
A: Standard items are shipped within 3 business days after order confirmation.
Shipping operations are only available on business days. (No shipping on weekends or public holidays.)
For pre-order items, please refer to the estimated delivery date on the product page.
Q: Can I specify the shipping carrier or delivery date?
A: We apologize, but we do not accept requests for specific shipping carriers or delivery times. (Yamato Transport only)
Q: Do you ship internationally?
A: Yes, we offer international shipping to most regions. Please select your country on the checkout page. Shipping costs will be calculated automatically by weight.Please note that customers are responsible for any customs duties or import taxes that may occur.
・Regarding Returns and Exchanges
Q: Is it possible to return or exchange products?
A: As a general rule, we do not accept returns. We will do our best to accommodate size exchanges. Please refer to Returns and Exchanges for details.
Q: What should I do if I receive a defective product?
A: We sincerely apologize. Please contact us via CONTACT as soon as possible after receiving the product. (Even in the case of a defective product, we may refuse returns or exchanges if more than 7 days have passed since delivery.)
・About the Product
Q: There's a white powder-like substance on the pockets. Is it a defect?
A: It is not a defect.
This is a slight residue that occurs during the SP processing, specifically during the stone washing process using pumice stones.
Please be assured that it will naturally come off with wear and washing.